At Anaya Apparel, we want to ensure you get the perfect fit! Please note our strict company policy: We DO NOT offer cash refunds under any circumstances. We only offer Size Exchanges or issue a Store Voucher for future purchases.

1. Exchange and Voucher Window

• You must contact us to initiate an exchange or voucher request within 3 days of receiving your delivery.
• Requests made after the 3-day window will unfortunately not be accepted.

2. Conditions for Exchange

To be eligible for a size exchange or a store voucher, please ensure that:

• The clothing is unworn, unwashed, and in its original condition.
• All original product tags and packaging are completely intact.
• You can provide the order number or proof of purchase.

3. Size Exchanges & Vouchers

• Size Exchanges: If the outfit does not fit, you can exchange it for a different size of the same item (subject to stock availability).
  Store Vouchers: We do not offer cash refunds. If your desired size is out of stock, we will issue you an Anaya Apparel Store Voucher equal to your original purchase amount. You can use this voucher to buy any other item on our website at any time.

4. How to Start the Process

To start your 3-day exchange process, please contact us immediately:

• Email us at: support@anayaapparel.com
• Include your 03154666609 and mention whether you need a Size Exchange or a Store Voucher.
• Our customer support team will guide you on how to send the package back to us.

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